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Progress bar does not display progress (cannot reproduce)

description

Hi,
The progress bar doesn't display the percentage of download.
VErsion: velodocxp 1.1 with IE 7
 
How can i solve that ?
 
Thanks

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jlchereau wrote Sep 19, 2008 at 2:52 PM

This is not something we have ever experienced.
What is your server platform?
Do you experience this with any file or just a specific file?
Is the file actually uploaded and is the email sent at the end?
Do you have a test case that we can reproduce?
There is a new build recently uploaded. Have you tried it?

fbroussey wrote Sep 29, 2008 at 4:23 PM

First of all: thanks for your answer.

The server is a Windows XP
I experience this with Every files
Yes the process works but there is no progress bar.
To test: try https://sendfiles.axianscaen.com/velodocxp and choose fbroussey@axians.com as receiver.
How can i see the build ? This is a 1.1 version.

Thanks a lot for your help.

jlchereau wrote Sep 30, 2008 at 10:09 AM

As you can check from the attached screenshot, I have no issue displaying the progress bar in IE7.
We do not manage a build number 'per se', but you can check the date of files in the downloaded archive.
The most recent builds are May, July and September.
Critical bugs have been fixed in the September build.

wrote Sep 30, 2008 at 10:09 AM

jlchereau wrote Oct 1, 2008 at 8:36 AM

If you cannot see the progress bar, there is a possibility that Ajax (XmlHttp) calls are prevented.
I am using the default Security Settings in Internet Explorer 7.
Have you restricted some security settings?
See menu Tools -> Internet Options -> Security

wrote Oct 1, 2008 at 8:40 AM

fbroussey wrote Oct 3, 2008 at 10:57 AM

As information: we have the same pb with Firefox....
In my IE7 config , i put the url https://sendfiles.axianscaen.com in the Trust Site Zone which is configured to allow all script, ActiveX etc... But i don't see somethink about Ajax. Do i need another thing to install ?
Does the IIS 5 from XP cannot be the problem ?
Thanks.

jlchereau wrote Oct 3, 2008 at 1:34 PM

I first answer your two questions:
1) You do not need to install anything on clients. IE or Firefox is all you need.
2) I do not think Windows XP or IIS 5.1 is the problem although IIS 5.1 on XP limits the number of user connections to 10 which you may want to increase to 40 as explained in http://blog.openboxsoftware.com/2005/09/increasing-the-number-of-connections-to-iis-in-xp/. We have executed Velodoc XP on Windows XP without any issue and I have run uploads on your web site from various platforms and browsers and I always get the progress bar. My IE anf Firefox security settings are the ones by default and your site is in the default security zone.

IMHO, the issue is in your client environment. Have you tried connecting from home? Have you asked customers, suppliers or partners who are using the web site whether they get the progress bar?

I only have in mind two reasons for the progress bar not to show in your environment:
  • security settings and you are telling me that you have added your site in the Trusted Zone;
  • connection limits: I have mentionned server side limits. I assume your browsers are configured by default, i.e. they should allow 2 connections per web site. Note that this can be changed in the registry for IE and by typing about:config in the address bar for Firefox.
Are you using a Proxy/Firewall which could limit the number of connections to a web site or prevent Ajax calls for any reason?

There is not much I can do. I can only recommend using Fiddler with IE7 (http://www.fiddler2.com) or Firebug with Firefox (https://addons.mozilla.org/en-US/firefox/addon/1843) to check whether the XmlHttpRequest calls to uploadHandler.ashx effectively return 200 OK with the required JSON string containing the data to display the progress.

wrote Oct 13, 2008 at 3:44 PM

wrote Feb 13, 2013 at 6:39 PM

wrote May 16, 2013 at 1:08 AM

wrote May 16, 2013 at 1:08 AM

wrote Jun 14, 2013 at 8:26 AM